YCUK

About Us YCUK are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
YCUK
4 Church Place Brighton East Sussex BN2 5JN United Kingdom
Phone: 01273 679696
Fax: 01273 679696
Email: enquiries [at] ycuk [dot] co [dot] uk
Registered in England 769 0661 95

Making A Purchase We are a wholesale business. Registered wholesale customers can browse our store, and add any items that they wish to buy into the shopping cart. After they have finished their selection, click on 'Checkout' to complete the order.

We accept credit card payment via PAYPAL Secure Server or via your 30 day account with us.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling UK Orders above £150 are carriage paid, under that we charge £5.00
EU Orders - Please contact us regarding shipping.

Delivery Schedule Delivery is restricted to the United Kingdom & the Rest of the European Union. Please contact us using the link in the shopping cart if you are outwith these areas.

We will dispatch all orders as quickly as we can - often on the same day. Please let us know if anything you order is urgent and we will endeavour to ship them to your as soon as possible.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK 17.5% VAT is added.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We hope that you are happy with anything that you purchase from us, however if you are unhappy with any product we supply please let us know.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01273 679696 (International +44 01273 679696) or fax us on 01273 679696 or write to us at 4 Church Place Brighton East Sussex BN2 5JN United Kingdom

Privacy Policy YCUK do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy We will always process your order as quickly as possible. We want you to be happy with your purchase, if for any reason this is not the case, please inform us within 7 days of receipt and we will happily issue you a refund (less any postage).

When you call us we will give you a returns authorisation code. Returns without this code will not be processed.

Please note that you are responsible for postage and packing for items that are not damaged or faulty.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm